Privacy Policy
Last updated: April 2026
1. Introduction
Grind Force Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following types of personal information:
- Name and contact details (phone number, email address, physical address)
- Property or project details relevant to a quote or job
- Communication records (emails, phone calls, form submissions)
- Website usage data (via cookies and analytics tools)
- Photos or images of project sites (with your permission)
3. How We Collect Information
We collect personal information when you:
- Submit a quote request or contact form on our website
- Phone, email, or message us directly
- Engage us for concrete grinding or polishing services
- Visit our website (automatic collection of browsing data)
4. How We Use Your Information
We use your personal information to:
- Provide quotes and deliver our concrete grinding and polishing services
- Communicate with you about your project or enquiry
- Send invoices and manage payments
- Improve our website and services
- Comply with legal obligations
We will not use your personal information for marketing purposes without your consent.
5. Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g., accounting, website hosting)
- Third parties where required by law or to protect our legal rights
6. Cookies and Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personally identifiable information about how visitors use our site. This helps us improve the website experience. You can control cookie settings through your browser preferences.
7. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. Your information may be stored in New Zealand or on secure cloud-based systems operated by third-party providers.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete your personal information (subject to legal obligations)
To make a request, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: info@grindforce.co
- Phone: 021 063 8833
You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you have concerns about how your personal information has been handled.